How long you have
You have 7 days from the day an order is delivered to tell us something is wrong or that you want a different size. Once you have told us, the tee can travel back at its own pace, you are not racing a courier.
Start it from your orders page, or write to us. Either way a pickup is arranged from the same address the order went to.
One exchange, same design
If a size runs short or a colour sits differently than it looked on screen, you can exchange the item once for a different size or a different colour of the same design. No fee, no return shipping charge.
- The swap has to be the same print. A different design is a refund, then a fresh order.
- The size or colour you want has to be in stock. If it has run out, we refund you instead of making you wait.
- One exchange per item. After that the item can still be refunded inside the window.
The replacement ships as soon as the first tee is picked up, so you are not left waiting for two journeys to finish.
When we got it wrong
Wrong print, wrong size in the packet, a tear, a stain, or a print that cracks or lifts on the first wash. Tell us within the window and choose a replacement or a full refund. We pay the courier both ways and we do not ask you to prove much beyond a photo.
When it is simply not for you
That is a real reason too. Send it back unworn inside the window and the full amount you paid comes back to you. Pickup is free.
What cannot come back
- Anything worn, washed, altered or ironed onto something else.
- Tees returned without their tags or original packing.
- Custom and personalised prints, which are made for one person only.
- Anything reported after the window has closed.
If a returned tee arrives in a state we cannot resell, we will tell you and send it back to you rather than quietly keep it.
How the money comes back
Once the tee is back with us and has had a quick look-over, the refund is raised within 5–7 working days. Card and UPI orders go back to the same account they came from. Cash on delivery orders need a bank account from you, and go out on the same timeline.
Your bank decides the last step. If the refund has left us and has not reached you, ask us and we will send the reference number to chase it with.
Cancelling before it ships
Any order can be cancelled from your orders page until it is dispatched, for a full refund. After dispatch it becomes a return, and the rules above take over.
If something here does not fit your situation
Write to shop@aawaragi.com and say what happened. A policy is a starting point, not a wall.