How long you have
You have 7 days from the day an order is delivered to tell us something is wrong or that you want a different size. The item itself may reach us after the window closes, as long as the request was made within it.
Start it from your orders page, or write to us. Either way a pickup is arranged from the same address the order went to.
One exchange, same design
If a size runs short or a colour sits differently than it looked on screen, you can exchange the item once for a different size or a different colour of the same design. No fee, no return shipping charge.
- The swap has to be the same print. A different design is a refund, then a fresh order.
- The size or colour you want has to be in stock. If it has run out, we refund you instead of making you wait.
- One exchange per item. After that the item can still be refunded inside the window.
The replacement ships as soon as the first tee is picked up, so you are not left waiting for two journeys to finish.
When we got it wrong
Wrong print, wrong size in the packet, a tear, a stain, or a print that cracks or lifts on the first wash. Tell us within the window and choose a replacement or a full refund. We pay the courier both ways and we do not ask you to prove much beyond a photo.
When it is simply not for you
That is a real reason too. Send it back unworn inside the window and the full amount you paid comes back to you. Pickup is free.
What cannot come back
- Anything worn, washed, altered or ironed onto something else.
- Tees returned without their tags or original packing.
- Custom and personalised prints, which are made for one person only.
- Anything reported after the window has closed.
If a returned tee arrives in a state we cannot resell, we will tell you and send it back to you rather than quietly keep it.
How the money comes back
Once the tee is back with us and has had a quick look-over, the refund is raised within 5–7 working days. Card and UPI orders go back to the same account they came from. Cash on delivery orders need a bank account from you, and go out on the same timeline.
Your bank decides the last step. If the refund has left us and has not reached you, ask us and we will send the reference number to chase it with.
Cancelling before it ships
Standard catalog orders can be cancelled from your orders page until dispatch. Customer-designed orders instead follow the cancellation window shown before payment and saved on their order: a configured number of hours after payment, or no cancellation after payment. Eligible prepaid cancellations go back to the original payment method after gateway confirmation; the refund is not instant.
Customer-designed items
The standard self-service size/colour exchange flow does not apply to personalised artwork orders. Check the size, artwork resolution and both print-side proofs before paying. For damaged, incorrect or defective custom items, contact shop.aawaragi@gmail.com with the order number and photos so the team can arrange a remedy. This does not limit your applicable statutory rights.
Other situations
If your situation is not covered here, write to shop.aawaragi@gmail.com with your order number and details of the issue.